Return & Warranty Policy

Last updated: 4 August 2026

1. General Provisions

This policy sets out the terms for returning, exchanging and obtaining warranty service for products purchased on usmobi.ge.

Seller:

By purchasing a product, the customer accepts the terms set out in this policy. This policy does not restrict any rights granted to consumers under the legislation of Georgia.

2. Right of Return Within 14 Days

In accordance with the Law of Georgia on the Protection of Consumer Rights, products purchased remotely (via the website, by telephone, or through social media) may be returned within 14 calendar days without stating a reason.

The period begins on the day the customer, or a person designated by the customer, physically takes possession of the product.

To exercise this right, the customer must notify us of the decision before the 14-day period expires by calling +995 558 24 27 07.

3. Condition of the Returned Product

A returned product will only be accepted if it is in the same condition in which it was handed over to the customer. Specifically:

• the original packaging is fully intact;
• all accompanying items are included — charger, cable, documentation, accessories;
• the product shows no wear or damage that was not present at the time of handover;
• all locks and accounts have been removed from the device (iCloud, Google account, screen passcode).

Ordinary inspection and testing of the product's functionality is permitted. If the customer has used the product beyond what was necessary to establish its characteristics, and the value of the product has decreased as a result, the seller is entitled to deduct a corresponding amount from the refund.

4. Shipping Costs

When exercising the unconditional 14-day right of return, the cost of returning the product is borne by the customer.

Returns are shipped via Georgian Post to our address at 12 Akaki Tsereteli Avenue, Tbilisi. Returns from the regions are handled through the same carrier.

Shipping costs are borne by the seller if:

• the product was delivered damaged or non-functional;
• a product different from the one ordered was delivered;
• the product was found to have a manufacturing defect.

5. Refunds

Refunds are issued using the same payment method the customer used for the original payment, unless the parties agree otherwise in writing.

The refund is issued no later than 14 calendar days after the product has been received and its condition verified. The seller is entitled to withhold the refund until the product has actually been returned.

The time required to process the banking transaction depends on the servicing bank and is outside the seller's control.

6. Product Faulty on Delivery

If a device is found to be technically faulty within 7 calendar days of delivery, and the fault was not caused by the customer, the product will be replaced with a new one — not repaired.

In such cases, shipping costs are fully covered by the seller.

If an identical model is not available in stock, the customer will be offered an alternative product or a full refund.

7. Warranty Terms

The warranty period begins on the date the product is physically handed over. Proof of purchase or a warranty certificate is required to obtain warranty service.

The warranty covers manufacturing defects and technical malfunctions arising under normal conditions of use.

This commercial warranty grants the customer additional rights and does not restrict the rights provided under the legislation of Georgia regarding the conformity of goods with the contract.

8. Pre-Owned Product Grades (A, B, C)

usmobi.ge sells inspected, pre-owned devices imported from the United States market, classified by cosmetic condition:

• Grade A — minimal or barely noticeable signs of wear;
• Grade B — visible but moderate signs of wear;
• Grade C — pronounced signs of wear.

The cosmetic condition of each grade is reflected in the product price and described on the product page. Cosmetic imperfections consistent with the stated grade — scratches, possible dents, wear to the housing — are not considered product defects and do not constitute a warranty case.

Battery: battery capacity and health are consumable parameters that naturally decline with use. The warranty does not cover battery capacity.

9. Warranty Exclusions

Warranty service does not apply if:

• the device shows signs of liquid exposure;
• the device has been mechanically damaged — dropped, struck, damage to the housing or screen, deformation;
• the device has been opened, repaired or inspected by an unauthorised service centre;
• original components of the device have been replaced or damaged;
• the device is locked by iCloud, a Google account or a similar mechanism (FRP), or access has been lost because the customer forgot the password;
• the damage was caused by mains power faults or by the use of a non-standard charger or accessory;
• the damage was caused by force majeure;
• the fault was caused by unauthorised software modification (jailbreak, root, unofficial firmware);
• the serial number or IMEI of the device has been damaged or removed.

The warranty does not cover consumable components and accessories — batteries, cables, chargers, protective cases and screen protectors.

10. Warranty Service Procedure

1. The customer contacts the seller at +995 558 24 27 07 and describes the fault.
2. The device is brought to the retail location or sent via Georgian Post to: 12 Akaki Tsereteli Avenue, Tbilisi.
3. Technical diagnostics are carried out. Diagnostics take 3 to 10 business days.
4. The result of the diagnostics and the next steps are communicated to the customer by telephone.
5. If the warranty case is confirmed, the device will be repaired, replaced, or — if neither is possible — the amount paid will be refunded.

If diagnostics establish that the fault is not covered by the warranty, the customer will be offered a paid repair. Work begins only after the customer's consent.

11. Products Purchased by Instalment

The same terms apply to the return of products purchased by instalment (TBC Bank, Bank of Georgia, Credo Bank) as to products paid for in full.

The seller arranges the cancellation of the credit agreement with the bank — the customer does not need to contact the bank independently.

Please note that the time required for the bank to close the credit agreement is determined by the internal regulations of the respective financial institution. If instalments have already been paid before the return, the rules for refunding those payments are determined by the bank.

12. Contact and Dispute Resolution

For any matter relating to returns or warranty:

The parties shall seek to resolve any disagreement through negotiation. Failing agreement, the dispute shall be resolved in accordance with the legislation of Georgia.